Omaha Steaks Help Center

We're here to help you, and we pride ourselves on offering the highest quality of customer service. Our help center provides you with all the information to make your shopping experience even better.

Email Us     1-800-228-9872
How can I view my order online?
You can track the status of your order 1 hour after it is placed. To track your order online, click here.
You can also contact Customer Service at 1.800.228.9872, Monday- Friday 5 a.m. to 9 p.m. CNT and Saturday- Sunday 6 a.m. to 6 p.m. CNT, or send an email to
How do I reset my password?
To change your account password, please click here.
What if I provide an inaccurate shipping address?
Omaha Steaks reserves the right to make corrections and to limit refunds and replacements if an address error is made. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.
How do I enroll in the Steaklover Rewards program?
To enroll in the Steaklover Rewards programs, please click here.
How can I view my Rewards point balance?
To view your Steaklover Rewards point balance, check your earned rewards and/or your membership tier, please click here.
Where can I find the nutritional information on your products?
To find nutritional information on our products,
  • Locate the individual item by entering the description or item number in the search box at the top of the page.
  • Select the product you are inquiring about to access the product detail screen.
  • Scroll down to view Product Information & Preparation Instructions.
  • Click on the Nutritional and Ingredient Information link.
How can I enter a delayed delivery date?
To enter a delayed delivery date during checkout,
  • During the Checkout process you will be able to select a delayed delivery date on the Payment and Review Page.
  • Under Your Shipping Information click the red link titled More Shipping Options.
  • Click Choose Your Delivery Date in the Shipping Options page.
  • Select an Available Arrival Date from the calendar.
  • Click on Continue Checkout to finish completing your order.
How do I redeem my Steaklover Reward points?
To redeem your Steaklover Rewards earned rewards at checkout,
  • On the first page of the checkout process under the Shopping Cart Bonus Savings, a message will notify you if there is a reward available.
  • To view the available rewards click on Choose Your Reward.
  • Click on Cart next to the reward you would like applied to your order.
  • Complete this process again to select additional rewards.
How do I edit my address book?
To edit your address book in your account page,
  • Go to My Account located at the top of the Omaha Steaks webpage.
  • Enter your email address and password, then click Login.
  • Click on Address Book under Account Options to access your saved addresses.
  • Click on Edit next to the address you would like to change, or Delete to permanently remove the address from your account.
  • After editing an address, click Update to save the new address information.
Email Us
Send us questions regarding your
order and we'll get back to you soon.
Call Us
Our customer service team is available:
Mon. - Fri. 7:00AM - 10:00PM CST
Sat. 8:00AM - 7:00PM CST
Sun. 9:00AM - 5:00PM CST
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