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FoodService Division

Privacy Policy


This Privacy Policy (the "Policy") applies to customer data collected and used by Omaha Steaks International, Inc. and its affiliates and certain of our service providers ("Omaha Steaks"). Please take a moment to read this Policy, which explains your rights with regard to the type of information we collect, how we use that information, whether it is disclosed to third parties, and how it is safeguarded. By accessing our websites, any related subdomains, microsites, or the mobile website (collectively "the Site"), shopping, and purchasing products from Omaha Steaks, you agree to the terms of this Policy and are granting express consent to the collection and use of your personal information in the manner we describe and for normal business communications.

Changes To Our Policy

The practices and policies contained in this Policy are subject to change and may be modified by Omaha Steaks at any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason, Omaha Steaks encourages you to review this Policy each time you visit the Site. The terms in this Policy replace all previous notices or statements with respect to the same subject matter.

Our Commitment to Your Privacy and Security

Your privacy is important to us. Omaha Steaks respects our customers and understands their concerns about the use and security of personal information.

Types of Information We Collect

We may collect the following types of information: your name, home address, email address, telephone number, mobile phone number, geographic location and other demographic information, mobile device information, site traffic information, credit card information, current and historical purchase and order information. We may track what site you came from, or what site you visit when you leave us. We may track your use of the app. We may collect audio and visual information.

How Omaha Steaks Collects Your Information

We receive information from and about you in a variety of ways, for example, when you:

  • Make a purchase of product or gift cards via telephone, mail, online, or in our retail stores
  • Seek a refund or replacement.
  • Set up a personalized OmahaSteaks.com account.
  • Sign up to receive promotional emails or text messages.
  • Enroll in a loyalty, rewards or similar program or club.
  • Enter one of our promotional sweepstakes, contests, or surveys.
  • Correspond with our Customer Service department.
  • Access our social media pages.
  • Click on sponsored links or third-party advertisements.

We may receive information about you from public sources or third parties. For instance, we may obtain data from other companies, including data brokers, to enhance our existing customer information. We receive information from social media platforms and business partners, including online advertisers and co-sponsors. We gather information about gift recipients for whom you place an order.


Cookies & Similar Technologies

We may use automated means to gather general statistical information about you, your computer or device, including IP addresses, browsers, operating systems, domains, device settings, pages viewed, visitor count, goods and services purchased, transactions completed, etc. To facilitate this, we use cookies to store and track information on our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent Site visits, gather statistical information about usage by registered or unregistered users, research visiting patterns, and display our own enhanced online advertising tailored to your interests. If you disable cookies on your computer, you will not be able to purchase Omaha Steaks products online.

How We Use Your Information

  • to process purchase or refund transactions;
  • to improve our marketing and promotional efforts;
  • to statistically analyze site usage;
  • to improve our content and product offerings;
  • to customize Site content, layout, and services;
  • to evaluate your personal interactions with us to enhance your shopping experience;
  • to communicate with you;
  • to diagnose problems with our servers
  • to manage and enhance the Site; and
  • for security purposes.


In addition, we may share personally identifiable information with unaffiliated third parties for any of the following reasons: (1) you request or authorize it, (2) the information is provided to help complete a transaction for you, (3) the information is provided to comply with law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others, (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that we sell assets to another party, customer information may be one of the transferred assets), (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf, (6) the third parties provide goods or services that we believe may be of interest to you, or (7) the information is provided to such third parties as otherwise described in this Policy.

Our website analytics partners use this data in an aggregated format to determine how visitors use our Site so we can improve website experiences. In addition, we use this information to better serve you with appropriate and relevant marketing offers.

As part of your business relationship with Omaha Steaks, you will be asked to supply us with your postal address and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Omaha Steaks (and/or its designated agents) at this number, for any purpose (including sales, marketing and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages.

You may also receive periodic mailings from other reputable companies. Your consent to receive such communications is not a condition of purchasing any property, goods, or services from Omaha Steaks. If you would rather not receive such calls or mailed offers, just login under My Account to change your Contact Preferences. If you do not have an account, you may call or write to let us know your preferences. See the Contact section at the end of this Policy.

Customers placing orders from the European Union: We use your data only to process and complete your requested transaction.

Security & Storage

Our Site is certified as a licensee of the VeriSign Secure Site Program. VeriSign is a leading provider of digital trust services that enable online consumers to engage in secure commerce and communications.

We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including but not limited to the following:

  • Access to your information is controlled by strict physical, electronic, and managerial procedures designed to help prevent unauthorized access and to maintain data security. These safeguards vary based upon the sensitivity of the information that we collect and store.
  • We update and test our technology on a regular basis in order to improve the protection of customer information.
  • Omaha Steaks partners with reputable outside vendors to serve relevant advertising to our customers on other sites on the web. When these partners log the information coming from our Site, we authorize how that data may and may not be used. This information is anonymized and no personal identifying information is transferred from Omaha Steaks
  • We require outside companies and independent contractors to whom we provide customer information for marketing, servicing, or processing purposes to restrict the use of the information to those purposes and we prohibit independent or unauthorized use of such information. Third-party service providers are required to implement and maintain security procedures. They must promptly notify us of any data breach, share information regarding the breach, and cooperate with us to resolve the breach and provide notification thereof, as required by law.


You play a significant role in protecting your information. After registering on our Site, you are responsible for protecting the security of your user name and password. You are responsible for any transaction made using your user name and password.

Although we will take reasonable security precautions regarding your personal information, because of the open nature of the Internet, we cannot guarantee that any of your personal information transmitted to or from Omaha Steaks will be free from unauthorized access or disclosure.

The privacy policy of an advertiser or promotional service appearing at our Site may differ from ours. We encourage you to read that policy before responding to the offer. We are not responsible for the data collection and use practices of nonaffiliated marketing partners to which our Site may link.

As set forth in our Terms of Use, we disclaim any liability for any unauthorized access to, disclosure or damage to, interception of, theft, or loss of any data communications and/or personal information. By using the Site, you acknowledge that you understand and agree to assume these risks.

Data Retention

Because Omaha Steaks is a purveyor of perishable food products, we must retain data on sales transactions for an extended period of time in order to facilitate any claims or recalls. If you refuse to provide your data to facilitate a transaction, we reserve the right to refuse and reject any attempt by you to make a purchase.


Children Under 13

We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

Your Rights

You have the right to request information about your information that we collect. You have the right to object to any processing of your data beyond that necessary to facilitate a purchase or refund transaction, or a product recall. You have the right to object to our use of your information in our direct marketing efforts. You have the right to correct or update your information. If we have your information by virtue of your consent, you have the right to withdraw consent. You have the right to request that your information not be sold.

How To Contact Us

To update your information, Submit a Privacy Request online or contact us by telephone 1-800-228-9872 or by email at heretohelp@omahasteaks.com.

Our mailing address:
Omaha Steaks - Customer Service
11030 "O" St.
Omaha, NE 68137
Omaha Steaks FoodService
11030 "O" Street - Omaha, Nebraska 68137-2346
Phone: (402) 597-8106 Fax: (402) 597-8222
E-mail: FoodService@OmahaSteaks.com
©2013, OS SalesCo, Inc. All rights reserved. "Omaha Steaks", "Omaha Steaks Private Reserve"
and "Private Reserve" are trademarks owned by Omaha Steaks International, Inc. and may not
be used without permission. Terms of Use  | Privacy Policy