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Privacy Policy


This Privacy Policy (the "Policy") applies to customer data collected and used by Omaha Steaks International, Inc. and its affiliates and certain of our service providers ("Omaha Steaks"). Please take a moment to read this Policy, which explains your rights with regard to the type of information we collect, how we use that information, whether it is disclosed to third parties, and how it is safeguarded. By accessing our websites, any related subdomains, microsites, or the mobile website including our mobile app (collectively "the Site"), shopping, and purchasing products from Omaha Steaks, you agree to the terms of this Policy and are granting express consent to the collection and use of your personal information in the manner we describe and for normal business communications.

This Privacy Policy does not apply to our privacy practices related to information from or about job applicants, employees, independent contractors, and their beneficiaries and dependents. For information about such practices, please read our Employee Privacy Policy.

Changes To Our Policy

The practices and policies contained in this Policy are subject to change and may be modified by Omaha Steaks at any time. Any such material changes will be communicated through the Site and will be applied only to information collected on a go-forward basis. For this reason, Omaha Steaks encourages you to review this Policy each time you visit the Site. The terms in this Policy replace all previous notices or statements with respect to the same subject matter.

Our Commitment to Your Privacy and Security

Your privacy is important to us. Omaha Steaks respects our customers and understands their concerns about the use and security of personal information.

Types of Information We Collect

We may collect the following types of information:

  • Identifiers such as name, home address, email address, telephone number, mobile phone number, username, password, and IP address
  • Commercial information such as current and historical purchase and order information, payment information, interests in our products, and correspondence you have with us
  • Characteristics of protected classifications under California or federal law such as gender
  • Professional or employment-related information such as a company with which you are affiliated (primarily in business-to-business relationships)
  • Audio, electronic, visual, thermal, olfactory, or similar information such as call recordings, images you provide to us, and recorded testimonials
  • Internet or other electronic network activity information such as the website you came from, the website you visit when you leave us, the type of web browser you use, the type of device you use, your operating system, your Internet Service Provider, and records of how you use our mobile app
  • Personal information as described in Cal. Civ. Code § 1798.80(e) to the extent collected under another category of information above
  • Inferences drawn from the above categories of information that relate to your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

Because the foregoing information is reasonably capable of being associated with a person, we refer to it as "Personal Information." We may also collect other information that is not reasonably capable of being associated a person which we refer to as "Anonymous Information." We may collect, use, and disclose Anonymous Information for any purpose without restriction.

How Omaha Steaks Collects Your Information

We receive information directly from you in a variety of ways, for example, when you:
  • Make a purchase of product or gift cards via telephone, mail, online, or in our retail stores.
  • Seek a refund or replacement.
  • Set up a personalized OmahaSteaks.com account.
  • Sign up to receive promotional emails or text messages.
  • Enroll in a loyalty, rewards or similar program or club.
  • Enter one of our promotional sweepstakes, contests, or surveys.
  • Correspond with our Customer Service department.
  • Access our social media pages.
  • Click on sponsored links or third-party advertisements.

We may receive information about you from public sources or third parties. For instance, we may obtain data from other companies, including data brokers, to enhance our existing customer information or automatically collect certain information when you engage with our Site. We receive information from social media platforms and business partners. We gather information about gift recipients for whom you place an order and, if you are a gift recipient, we may have collected your information from the consumer who placed the order.

Cookies & Similar Technologies

We may use automated means to gather general statistical information about you, your computer or device, including IP addresses, browsers, operating systems, domains, device settings, pages viewed, visitor count, goods and services purchased, transactions completed, etc. To facilitate this, we use cookies and/or pixels to store and track information on our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it on subsequent Site visits, gather statistical information about usage by registered or unregistered users, research visiting patterns, and display our own enhanced online advertising tailored to your interests. If you disable cookies on your computer, you will not be able to purchase Omaha Steaks products online. A tracking pixel, also known as a marketing pixel, is a small amount of computer code used to track user behavior, site conversions, web traffic, and other metrics, similar to a cookie. If we can reasonably link the information collected by cookies and pixels to you, we will treat it as Personal Information under the category of Internet or other electronic network activity.

How We Use Your Information

We may use your Personal Information for our business purposes as detailed more fully below.
Usage Categories of Personal Information Used
Process and fulfill purchase or refund transactions and provide support related to the customer relationship such as customer service and related communications
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Improve our marketing and promotional efforts such as by performing analyses of Site usage, product interest and purchases, and consumer behavior
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Market and advertise our products to you
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Evaluate your personal interactions with us to enhance your shopping experience on our Site and otherwise
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Improve our product offerings
  • Identifiers
  • Commercial information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Manage and enhance our information technology including our Site, servers, and other systems
  • Identifiers
  • Commercial information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
Implement, maintain, evaluate, and improve our security and anti-fraud programs
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Pursue and defend legal claims, maintain legal compliance, respond to regulatory inquiries and requests for information under law, and associated activities
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Perform day-to-day business operations such as accounting, purchasing, and reporting.
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences
Operate our financial incentive programs including the Steaklover Rewards Program and email/text marketing program
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Inferences
Selling or sharing as more fully described in the "Third-Party Selling & Sharing" section below
  • Identifiers
  • Commercial information
  • Characteristics of protected classification
  • Professional or employment-related information
  • Audio, electronic, visual, thermal, olfactory, or similar information
  • Internet or other electronic network activity information
  • Inferences

We will process Personal Information as described in Cal. Civ. Code § 1798.80(e) to the extent processed under another category of information above.

We may use profiling or automated decision-making in connection with your Personal Information to help us better understand you as a consumer and market our goods and services to you. We do not engage in profiling or automated decision-making that produces legal or similarly significant effects.

How We Disclose Your Information

Service Providers

We may establish a relationship with other businesses to provide services to us, which may include corporate affiliates ("Service Providers"), and we may disclose your Personal

Information to Service Providers for any purpose for which we may use your Personal Information.

We only provide our Service Providers with the Personal Information necessary for them to perform services on our behalf. Each Service Provider is expected to use reasonable security measures appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

In the past twelve months we have disclosed to one or more Service Providers identifiers; commercial information; audio, electronic, visual, thermal, olfactory, or similar information; Internet or other electronic network activity information; Personal Information as described in Cal. Civ. Code § 1798.80(e); and inferences drawn from the above Personal Information.

You may also be asked to provide Personal Information directly to a Service Provider. For example, we may connect you with a third-party payment processor and request that you provide Personal Information directly to them.

Third-Party Selling & Sharing

We may sell your Personal Information to third parties who are not our Service Providers ("Third Parties"). We may also share Personal Information with Third Parties for cross-context behavioral advertising or targeted advertising purposes. Any time we use the word "share" or its derivatives in this Privacy Policy, we mean sharing for cross-context behavioral advertising or targeted advertising purposes. In the past twelve months we have sold or shared Personal Information as described in the table below. We do not knowingly sell or share Personal Information of individuals under 16 years of age.

Category of Recipient Categories of Personal Information Disclosed Share and/or Sell
Providers of consumer goods or services Identifiers; commercial information; characteristics of protected classification; professional or employment-related information; audio, electronic, visual, thermal, olfactory, or similar information; Internet or other electronic network activity information; Personal Information as described in Cal. Civ. Code § 1798.80(e); and inferences drawn from the above Personal Information Sell Sell
Ad networks and social media companies Identifiers: commercial information; characteristics of protected classification; professional or employment-related information; audio, electronic, visual, thermal, olfactory, or similar information; Internet or other electronic network activity information; Personal Information as described in Cal. Civ. Code § 1798.80(e); and inferences drawn from the above Personal Information Sell and Share
Data brokers Identifiers; commercial information; characteristics of protected classification; professional or employment-related information; audio, electronic, visual, thermal, olfactory, or similar information; Internet or other electronic network activity information; Personal Information as described in Cal. Civ. Code § 1798.80(e); and inferences drawn from the above Personal Information Sell


COMPLIANCE WITH LAWS AND LAW ENFORCEMENT

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders, investigative demands and subpoenas), to protect the safety, property, or rights of ourselves, our clients, or any other third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with law.

OTHER TRANSFERS

We may disclose Personal Information with businesses controlling, controlled by, or under common control with us. If we are merged, acquired or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.

Information About Marketing Communications

As part of your business relationship with Omaha Steaks, you will be asked to supply us with your postal address, email address, and/or phone number. Regardless of whether this is a wired or wireless phone number or whether this number is listed on the Do-Not-Call Registry, you consent to being contacted by Omaha Steaks (and/or its designated agents) at this number, for any purpose (including sales, marketing, and promotional offers) and by any means (including autodialed or prerecorded voice calls and text messages made with an automatic telephone dialing system). In this regard, you specifically acknowledge and understand that you may incur, and will bear sole responsibility for, charges related to these incoming calls or messages.

You may also receive periodic mailings or emails from other reputable companies. Your consent to receive such communications is not a condition of purchasing any property, goods, or services from Omaha Steaks. If you would rather not receive such calls, mailed, or emailed offers, just login under My Account to change your Contact Preferences. If you do not have an account, you may call or write to let us know your preferences. See the Contact section at the end of this Policy.

Security & Storage

We are committed to preventing others from unauthorized access to the personal information you provide to us, and we maintain procedures and technology designed for this purpose. We take several steps to protect the information we have about you, including but not limited to the following:
  • Access to your information is controlled by strict physical, electronic, and managerial procedures designed to help prevent unauthorized access and to maintain data security. These safeguards vary based upon the sensitivity of the information that we collect and store.
  • We update and test our technology on a regular basis in order to improve the protection of customer information.
  • We require Service Providers to whom we provide Personal Information for marketing, servicing, or processing purposes to restrict the use of the Personal Information to those purposes and we prohibit independent or unauthorized use of such information. Service Providers are required to implement and maintain security procedures. They must promptly notify us of any data breach, supply information regarding the breach, and cooperate with us to resolve the breach and provide notification thereof, as required by law.

You play a significant role in protecting your information. After registering on our Site, you are responsible for protecting the security of your username and password. You are responsible for any transaction made using your username and password.

Although we will take reasonable security precautions regarding your Personal Information, because of the open nature of the Internet, we cannot guarantee that any of your personal information transmitted to or from Omaha Steaks will be free from unauthorized access or disclosure.

The privacy policy of an advertiser or promotional service appearing at our Site may differ from ours. We encourage you to read that policy before responding to the offer. We are not responsible for the data collection and use practices of nonaffiliated marketing partners to which our Site may link.

As set forth in our Terms of Use, we disclaim any liability for any unauthorized access to, disclosure or damage to, interception of, theft, or loss of any data communications and/or personal information. By using the Site, you acknowledge that you understand and agree to assume these risks.

Data Retention

Because Omaha Steaks is a purveyor of perishable food products, we must retain data on sales transactions for an extended period of time in order to facilitate any claims or recalls. If you refuse to provide your data to facilitate a transaction, we reserve the right to refuse and reject any attempt by you to make a purchase. We also retain Personal Information for a reasonable period of time associated with the purpose for which we collected it in accordance with our data retention policies. Our data retention policies are informed by business needs, accounting rules, and legal and regulatory requirements.


Children Under 16

We do not knowingly collect or use personal information from children under 16 without containing verifiable consent from their parents. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

Consumer Privacy Rights

Laws in various states provide residents of those states with specific rights regarding their Personal Information. We provide the rights as described below to consumers.

Right to Know

You have the right to request twice per 12-month period that we disclose to you certain information about our collection, use, disclosure, and sale of your Personal Information over the past 12 months, including: (i) the categories or specific pieces of Personal Information we collected about you; (ii) the categories of sources from which your Personal Information was collected; (iii) the business or commercial purpose(s) for which we collected your Personal Information; (iv) the categories of Third Parties with whom we shared your Personal Information; (v) the categories of Third Parties to whom we sold your Personal Information; and (vi) our business or commercial purposes for selling/sharing Personal Information.

We are not permitted to provide access to specific pieces of Personal Information if the Personal Information is sensitive or creates a high risk of potential harm from disclosure to an unauthorized person such as financial information, social security numbers, and driver's license numbers. We will not provide specific pieces of Personal Information unless you expressly request them.

Right to Deletion

You have the right to request that we delete any Personal Information we have collected about you. Please understand that we are not required to honor a deletion request if a legal exemption applies such as if we need the information to complete a requested or reasonably anticipated transaction, prevent security incidents or fraud, or comply with legal obligations.

Right to Correct

You have the right to request that we correct inaccurate Personal Information we maintain about you. After you request to correct inaccurate Personal Information, we will provide instructions explaining how to provide us with optional documentation to support your request. If you provide documentation, we will consider it.

We may decline to correct your Personal Information if we determine based on the totality of the circumstances that your Personal Information on file is more likely than not accurate. We may also decline to correct your Personal Information if we determine that your request is fraudulent or abusive. If your request to correct your Personal Information is denied, you may request that we note in our records and notify any Service Providers and Third Parties to whom we disclosed your allegedly inaccurate Personal Information that its accuracy has been disputed.

We may decide to delete your allegedly inaccurate Personal Information instead of correcting it.

Right to Opt-Out of the Sale or Sharing of Personal Information

You have the right to request that we do not sell or share your Personal Information to others. Please note that opting out of the sale or sharing of Personal Information will not impact any sale or sharing of your Personal Information that may have occurred prior to the date of your opt-out request.

We will recognize browser-based opt-out signals as required by law, specifically Global Privacy Control. If we receive an opt-out signal and are able to identify the consumer to whom the signal relates, we will treat the signal as a request to opt out of the sale or sharing of all Personal Information we have on file for the consumer and disable cookies and other tracking tools placed by Third Parties. If we receive an opt-out signal and are not able to identify the consumer to whom the signal relates, we will treat the signal as a request to opt out limited to the Personal Information we collect from the consumer during the online session during which the signal is present and to disable cookies and other tracking tools placed by Third Parties.

Right to Appeal

You have the right to appeal our decision to deny, in full or in part, your exercise of consumer rights by submitting a request to appeal. If we deny your appeal, we will provide you with a written explanation of the reasons for our decision. If you are not satisfied with our explanation for the denial of your appeal, you may contact your state Attorney General to submit a complaint about the appeal results.

Non-Discrimination Notice

We will not discriminate against any consumer for exercising their privacy rights under law or this Privacy Policy.

Submitting a Consumer Rights Request

You may submit your request(s) by calling us toll-free at 1-800-228-9872 or submitting your request using our online form.

After you submit your request, we may contact you to obtain additional information necessary to verify your identity. For example, we may require you to verify certain information in our files or submit a signed declaration under penalty of perjury verifying your identity. We will not process Right to Know, Deletion, or Correction requests without verifying your identity, so please respond promptly. If you do not timely respond to our requests for information, we may deny your request.

We will process verified Right to Know, Right to Correct, and Right to Deletion requests within 45 days of receipt, subject to any applicable exemptions and extensions permitted by law up to 90 days. If you request access to specific Personal Information and that information creates a high risk of potential harm from disclosure to an unauthorized person, we will withhold that information and replace it with a category identifier. For example, if we withhold a social security number, we will inform you that we have a social security number on file. If you have an online account with us, we will provide the response to your request via the online account, otherwise, we will give you the option to choose between mail and electronic delivery. We will retain a copy of your request for at least two years as required by law.

We will process requests to opt-out of the sale or sharing of Personal Information within 15 business days or receipt.

Authorized Agent

If you are an authorized agent submitting a request on behalf of a consumer (other than a request to opt-out of the sale or sharing of Personal Information), you must provide a copy of a lawful power of attorney or a written signed authorization from the consumer along with proof of your identity. You may provide this documentation via email to custcare@omahasteaks.com after submitting the request. We may contact you and the consumer on whose behalf you claim to act to verify your identity, the consumer's identity, and your authorization to act on the consumer's behalf.

California Sensitive Personal Information Disclosure

We do not collect "sensitive personal information” as defined by the California Consumer Privacy Act and, therefore, we do not process such sensitive personal information for any purpose including for purposes other than those specified in 11 Cal. Code of Regs. § 7027(m).

California "Do Not Track" Disclosure

Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user's activity not be tracked. Currently, our Sites do not respond to "do not track" signals.

California Website Ownership Disclosure

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights information: the provider of the Site is Omaha Steaks International, Inc., 11030 O Street, Omaha, NE 68137. To file a complaint regarding the Site or to receive further information regarding use of the Site, send a letter to the above address or contact us via e-mail at custcare@omahasteaks.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento CA 95834 or by telephone at 1-800-952-5210.



California Notice of Financial Incentive and Colorado Loyalty Program Disclosure

This section only applies to residents of California and Colorado. We offer consumers two opportunities to receive rewards and benefits in connection with their disclosure of Personal Information to us or permission to collect Personal Information. First, if you sign-up to receive email or text message marketing, we may offer you one or more discounts. We receive and process identifiers and personal information as defined in Cal. Civ. Code § 1798.80(e) in connection with this opportunity. Second, you may sign-up for our Steaklover Rewards Program ("SLR") using our online sign-up process. As part of SLR, we will collect and analyze identifiers, commercial information, characteristics of protected classification, professional or employment-related information, and personal information as defined in Cal. Civ. Code § 1798.80(e) to draw inferences about you and better tailor our marketing to you and offer you discounts and other rewards that are not available to consumers who have not enrolled in SLR. We also sell identifiers, commercial information, characteristics of protected classification, professional or employment-related information, inferences, and personal information as defined in Cal. Civ. Code § 1798.80(e) to data brokers in connection with your participation in SLR. Your participation in either opportunity is subject to our Terms of Use, completely voluntary, and may be withdrawn at any time.

Under California law, the discounts and other rewards we provide may be considered financial incentives offered in return for your Personal Information. Under Colorado law, these programs may be considered loyalty programs.

Although some rewards will have a stated approximate value, others, such as a percentage off discount, may have a value based on your choices when redeeming them. We have made a good faith estimate of the aggregate value of the financial incentives offered to consumers as compared to the value we derive, directly or indirectly, from the Personal Information consumers provide when participating in the activities to which the financial incentives relate. Our analysis takes into consideration the likely increase in sales to consumers who participate in either opportunity and compensation we receive from third parties to whom we sell Personal Information, if applicable. Our analysis also considers offsets for our anticipated business expenses related to the collection, use, storage, and disclosure of Personal Information as well as our expenses related to the financial incentives offered and the operation of our business. Based on our good faith estimate, we have determined that the aggregate value to participating consumers of the financial incentives we offer is reasonably related to the value we derive, directly or indirectly, from the Personal Information consumers collectively provide when participating the financial incentive opportunities.

By choosing to participate in the activity and provide us with the Personal Information we request as part of the activity, you are choosing to opt into the financial incentive offered. You may withdraw from the financial incentive at any time by sending us a withdrawal request to custcare@omahasteaks.com or calling us at 1-800-228-9872. If you make a request to delete your Personal Information, your request will terminate your participation in our financial incentive programs because we must possess your Personal Information in order to communicate with you about the program and, if you participate in SLR, to accurately track your purchases and customer relationship with us to allocate and fulfill rewards. If you make a request to opt-out of the sale or sharing of your Personal Information, and you are an SLR participant, we will process your request in accordance with this Privacy Policy and it will not impact your ability to participate in SLR. While we may sell or share Personal Information of consumers, including SLR members, in accordance with the descriptions of our selling and sharing practices elsewhere in this Privacy Policy, we do not sell or share the Personal Information of SLR members solely as a result of their participation in SLR. Your choice to opt-out of the sale or sharing of your Personal Information will not impact your participation in the email/text marketing financial incentive opportunity.

Individuals Located in the European Economic Area, Switzerland, and United Kingdom (collectively, "Europe")

We do not ship our products to individuals located in Europe; however, customers located in Europe may occasionally purchase products that will be shipped to consumers outside of Europe. We collect Personal Information of the purchaser as needed to fulfill the order and maintain records related thereto. We will not use the Personal Information of individuals located in Europe for any other purpose.

How To Contact Us

Our mailing address:
Omaha Steaks - Customer Service
11030 "O" St.
Omaha, NE 68137

Last Updated: July 19, 2023
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