If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully
replace or refund your money, whichever you prefer.

Frequently Asked Questions



1. Does my local store have special offers?
Yes! We believe in offering special values to all of our customers. There is always something good going on in every Store every day. So don't wait until you receive a special offer in the mail, stop by today and your local steak expert will share with you what specials they have in their store right now for dinner tonight.

2. Can you tell me about the products you carry in your stores?
Our stores offer a full range of products from steaks and seafood to appetizers and desserts so you can grab dinner on the way home tonight or plan ahead for a special occasion. We can also ship product across town or across country. Or if you prefer, you can also call toll-free 1-800-248-8786 and place your order by phone. The choice is yours!

3. If I have my order shipped, how will my Omaha Steaks product arrive?
Your order will arrive frozen and in perfect condition in our "Mini Deep Freeze" packaging. We use a polystyrene insulated cooler with plenty of dry ice - a packaging combination that will withstand any kind of weather. These reusable coolers are very versatile. Use them for picnics, at the beach or for storage.

4. What makes Omaha Steaks different from the beef found at my local grocers?
Omaha Steaks is located right in the middle of beef country where conditions are ideal for raising the highest quality cattle. All-natural grain-feeding gives our beef superior marbling which makes our steaks the most tender, tasty and juicy steaks anywhere. See our 7 points of distinction to find out why Omaha Steaks are the very best!

5. Does Omaha Steaks offer gift cards and how do I redeem them?
Gift cards can be purchased at any Omaha Steaks store and redeemed at the store, by phone, mail or fax. Sorry, gift cards are not redeemable or refundable for cash unless required by law and are not redeemable when purchasing gift cards or e-gift cards.

6. Is everything on your website available in your stores?
Omaha Steaks Stores carry a wide variety of our most popular products, plus special items not available through our catalog or website. If there is something you are looking for that's not available in the store, we are happy to place the order for you and have the items shipped directly to your home. (Shipping costs do apply.)

7. Can I order something online and pick it up in the store?
At this time we do not have the ability to have online orders sent to our store locations. You can place your order by phone and have it shipped anywhere in the United States by calling 1-800-248-8786. (Shipping charges will apply.)

8. What if I purchase or receive something that I am not satisfied with?
At Omaha Steaks we guarantee you will love our product! If you are not absolutely thrilled with your purchase from Omaha Steaks, for any reason at all, we'll cheerfully replace your purchase or refund your money, whichever you prefer. It's that easy with our no worries, no hassle guarantee.

9. When will a store open closer to my home?
We are currently launching an expansion plan with new stores opening in markets that have a large amount of potential customers. Watch this website for new location announcements in your area.

10. Where can I call for cooking and product advice?
We have 24 hour customer service lines open. Please call 1-800-228-9872.

11. Do you have a catalog?
Yes! We have a catalog featuring our full line of world-famous steaks and gourmet foods. Simply click on this link to have one mailed to you, or stop by your local store and pick one up.

12. Do you have franchise opportunities?
No. All of our stores are company owned and operated. In this way we can ensure that every customer receives the highest quality in service and standards. We do not anticipate franchising opportunities in the future.

13. How can I learn about employment opportunities within your company?
At Omaha Steaks, we never forget that it's our employees who are the key to our own success. That's why you'll find that we pay for performance, we value your opinions, and we actively promote a safe, respectful and fun work environment. If you like to work hard, have fun and be proud of your accomplishments, Omaha Steaks is the place for you!

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